Help centre

Frequently asked questions

Clear answers about your orders, delivery, returns, products and your account.

Livraison Paiement Retours Affiliation Informations Service après-vente

Delivery

Delivery zones, methods and tracking

What is your geographical delivery coverage?

We offer worldwide delivery, with the exception of areas facing specific logistical restrictions (military zones and certain countries).
Delivery policy

What delivery methods are available?

Standard
La Poste, Colissimo, Mondial Relay
Express
Chronopost
International
Tracked delivery
Option details

How do I track my order?

1
Your order is dispatched
2
You receive a tracking number by email
3
Track your parcel in real-time on the carrier’s website

How do I get free delivery?

Free delivery from 49 € avec Mondial Relay. Eligibility is confirmed automatically in your basket, according to the method chosen.

Payment

Transaction methods and security

Which payment methods do you accept?

Cartes de Crédit/Débit, PayPal, Apple Pay, Google Pay.

Are transactions secure?

100% secure. Advanced SSL encryption on all transactions.

Payments via Stripe and PayPal — your data remains private.

How do I use a promo code?

1
Add your items to the basket
2
Enter your promo code at checkout
3
Click “Apply” to see the discount

Exchanges & Refunds

Returns and exchange procedure

What is your returns policy?

30 days from receipt to return an item in its original condition.
Full conditions

How do I request an exchange or refund?

1
Contact our customer service
2
Follow the return instructions
3
Receive your exchange or refund
Complete guide

What is your satisfaction policy?

100% satisfaction guarantee
30 days to return your order and request an exchange or refund.

Affiliate Programme

Earn commissions

10% commission

Join our affiliate programme

Earn 10% on every sale, payout from 50€, 30-day cookie.

Sign up

How do I join the programme?

Go to our registration page and create your affiliate account. Dashboard included to track your performance.

What are the benefits?

10%commission / sale
50€payout threshold
30jcookie duration

How can I promote effectively?

Share your unique referral link on your blogs, social networks or websites.

Practical Information

Account, wholesale, reviews, mobile

How do I create an account?

Click on “Sign up” at the top of the page, fill in the form. Track your orders, manage your addresses and enjoy exclusive benefits.

Ordering wholesale?

Yes! Contact us for terms tailored to your bulk orders.
Contact us

Where can I read customer reviews?

Directly on each product page. We encourage sharing experiences.

Mobile app?

Our site is 100% responsive. Shop comfortably from your smartphone or tablet.

Keep up with new arrivals and promos?

Subscribe to our newsletter and follow us on social media.

Customer Service

We are here for you

How do I contact customer service?

Email
WhatsApp
Social media
Available 24/7 to support you.
Contact page

Still have a question?

Our team is here to help.